Customer & Technical Support Officer - Bali

Join TSM Technologies as a Customer & Technical Support Officer in the vibrant heart of Bali! This is your opportunity to play a pivotal role in enhancing operational efficiency, elevating customer satisfaction, and driving the growth of innovative products in a dynamic and fast-paced environment. Located in the heart of Canggu, you'll be part of a team that thrives on collaboration, innovation, and a passion for technology.

As a Customer & Technical Support Officer, you'll be at the forefront of resolving customer inquiries, troubleshooting technical issues, and ensuring seamless product performance. Your daily tasks will involve interacting with clients, analyzing technical data, and implementing solutions to enhance user experience. This role is perfect for someone who is tech-savvy, customer-focused, and eager to contribute to the success of cutting-edge technological solutions.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to customers, resolving hardware and software issues promptly and efficiently.
• Analyze and troubleshoot technical problems using tools like ServiceNow, Jira, and other IT support platforms.
• Document and maintain detailed records of all customer interactions and technical issues.
• Assist in the development and implementation of technical solutions to improve product performance.
• Collaborate with the product development team to identify and address technical challenges.
• Train and mentor new support staff to ensure high standards of service.
• Monitor system performance and provide regular reports on technical issues and resolutions.
• Stay updated with the latest technological advancements and industry trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in customer support or technical support roles.
• Proficient in using technical support tools such as ServiceNow, Jira, and other IT support platforms.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Familiarity with cloud computing and cybersecurity principles is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications in ITIL or other relevant technical certifications are a plus.

🛠️ Keahlian

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