Customer Service Representative (CSR) - Premium Client Support

Join our dynamic team as a Customer Service Representative (CSR) and become the voice of exceptional service in a fast-paced, international environment. Based in the vibrant hub of Canggu, Bali, you’ll engage with global clients, resolving inquiries with professionalism and a smile. As a CSR at Private Advertiser, you’ll be the first point of contact for our premium clients, ensuring their experience with us is nothing short of outstanding.

Our team thrives in a collaborative atmosphere, leveraging tools like Zendesk and Salesforce to streamline our operations. You’ll handle a mix of inbound calls, emails, and chat inquiries, providing solutions that exceed client expectations. This role is perfect for someone who loves a challenge, enjoys working in a multicultural setting, and is passionate about delivering top-tier customer service.

With a competitive salary of PHP 18000 - 27000 per month, this is your chance to grow in a company that values innovation and client satisfaction. Join us and be part of a team that’s shaping the future of customer service in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and live chats from premium clients, providing prompt and professional responses.
• Resolve customer inquiries and complaints efficiently, ensuring client satisfaction.
• Use CRM tools like Zendesk and Salesforce to manage and track customer interactions.
• Collaborate with the sales and marketing teams to ensure seamless client onboarding and support.
• Monitor and improve customer service metrics to enhance overall service quality.
• Stay updated with industry trends and best practices in customer service.
• Train and mentor new team members to maintain high service standards.
• Participate in team meetings and contribute to the continuous improvement of service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high-volume customer inquiries with a high level of professionalism.
• Excellent communication skills, both written and verbal, in English.
• Familiarity with CRM tools like Zendesk and Salesforce is a plus.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced, multicultural environment.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

Lowongan Terkait