Guest Relations Executive (Front Office)

Join the prestigious Four Seasons Hotels team in Bali and elevate your career in the hospitality industry. As a Guest Relations Executive, you will be the face of our luxury brand, ensuring every guest experiences unparalleled service and warmth. This role offers a unique opportunity to work in one of the world's most sought-after destinations, combining the beauty of Bali with the prestige of the Four Seasons name.

In this role, you will be responsible for greeting guests, checking them in and out, and providing exceptional service throughout their stay. You will work closely with our concierge and housekeeping teams to ensure that every aspect of the guest's stay is perfect. This is a dynamic role that requires excellent communication skills, a keen eye for detail, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel at home from the moment they step into our luxury properties.
• Assist with check-in and check-out procedures, including handling reservations, payments, and documentation.
• Provide exceptional front desk service, addressing guest inquiries and resolving any issues promptly.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready and maintained to the highest standards.
• Work closely with the concierge team to arrange special requests and experiences for guests.
• Maintain accurate records of guest information and transactions using our property management system (PMS).
• Promote our luxury amenities and services, and upsell when appropriate to enhance the guest experience.
• Ensure the safety and security of guests and our properties at all times.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or guest relations role in the hospitality industry.
• Fluency in English, both spoken and written, is essential. Knowledge of local languages (e.g., Indonesian) is a plus.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Excellent problem-solving skills and a customer-centric approach to service.
• Proficiency in using property management systems (PMS) such as Opera, Siteminder, or similar.
• Ability to work in a fast-paced, dynamic environment, often with shifting priorities.
• High level of professionalism, discretion, and integrity.
• Valid work permit and visa for Bali, Indonesia.

🛠️ Keahlian

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